<p>网站上的每件商品均设有专属产品页面，页面内含精选图片——部分商品另附视频——以及可选颜色、尺码与材质的详细说明。<br>访问产品页面有以下两种简便方式：<br>- 使用搜索功能：<br>在搜索栏中输入产品名称或编号，即可查看站内所有相关结果。<br>- 浏览分类目录：<br>在电商专区的产品分类中逐级浏览，即可自然而然地找到所有在售商品的产品页面。</p>

如何查找产品？

<p>在产品页面上，选择您心仪的颜色与尺码，将商品加入购物袋即可。</p>
<p>购物袋中已包含所有心仪商品后，即可前往结账。</p>
<p>1. 登录或以访客身份继续<br>登录现有账户、创建新账户，或直接以访客身份结账，无需注册。</p>
<p>2. 结账<br>填写个人信息与收货地址，阅读并接受销售条款，选择礼品包装或配送方式，并确认订单信息。</p>
<p>3. 付款<br>选择您偏好的付款方式，完成订单。</p>
<p>付款授权成功后，您将收到一封确认邮件，告知您的订单已收妥并正在备货。</p>
<p>订单发出后，我们将另行发送一封邮件，内含订单详情、电子发票（如适用）及货运追踪链接。</p>

如何购买产品？

<div>
<div>Yes, you can select gift wrapping and add a personalized message directly at checkout.</div>
</div>

Is gift wrapping available?

<div>
<div>No, you can complete your purchase as a guest. However, creating an account allows you to save addresses, track your orders, and manage returns more easily.</div>
</div>

Do I need to create an account?

<div>
<div>We accept major credit and debit cards, digital wallets, and, where available, bank transfers or cash on delivery. The available options depend on your shipping country.</div>
</div>

Which payment methods are accepted?

<div>
<div>Your payment is charged when the order is confirmed. Some banks may show a pre-authorization hold until shipment.</div>
</div>

When will my payment be charged?

<div>
<div>No, prices are removed from the documents included in packages marked as gifts.</div>
</div>

Will the price appear in the gift package?

<div>
<div>Yes, you can add a custom message during checkout, which will be printed and enclosed with the gift.</div>
</div>

Can I include a personalized card?

<div>
<div>To send items to different recipients, please place separate orders for each shipping address.</div>
</div>

Can I ship to multiple addresses?

<div>
<div>This depends on the courier and destination country. If unavailable, you will be prompted to enter a physical address at checkout.</div>
</div>

Do you deliver to PO boxes or lockers?

<div>
<div>We offer standard and, in some areas, express shipping. Costs and estimated delivery times are displayed at checkout based on your shipping address.</div>
</div>

What are the shipping times and costs?

<div>
<div>Once your order has shipped, you will receive a confirmation email with a tracking link. You can also check the status in the &ldquo;My Orders&rdquo; section of your account.</div>
</div>

How can I track my order?

<p>如需将商品寄送至多个地址，请为每个目的地分别下单。如有企业批量配送需求，请联系我们的客户服务团队。</p>

Is a signature required upon delivery?

<p>订单一经发出，收货地址将无法更改。请在下单前确认所填地址准确无误，并适合接收包裹。</p>

订单发出后，能否更改收货地址？

<p>所有包裹均在运输途中享有遗失及意外损坏保障。保险效力于签收确认后终止。</p>
<p>若包裹抵达时外观明显受损，建议拒绝签收，或在签收时明确注明损坏情况。</p>

我的包裹在运输途中是否享有损坏保险？

<p>是的。每件包裹均须签名确认，以完成交付。快递员亦可能要求提供取件码。</p>

收货时是否需要签名？

<p>包裹发出后，我们将以电子邮件向您发送发货详情，包括追踪编号。您可随时登录账户并选择相应订单，查看物流状态。</p>

如何追踪我的订单？

<p>在俄罗斯联邦境内下达的订单含当地VAT。国际订单须遵守当地税务法规。</p>

我需要缴纳哪些关税及税费？

<div>
<div>Certain materials or products may be subject to customs restrictions. If applicable, checkout will prevent shipping to restricted destinations.</div>
</div>

Are there any shipping restrictions?

<p>我们的客户服务团队随时为您解答有关产品、订单或其他一般性问题。您可拨打 +7 800 101 61 61（俄罗斯联邦）或 +39 3930873030（国际）与我们取得联系，我们的专员将竭诚为您提供个性化服务。您亦可发送电子邮件至 customerservice@emilianozapata.com 联系客户服务团队。我们致力于及时回复，并为每位顾客提供周到、细致的服务体验。更多联系方式亦可在我们的官方网站上查阅。</p>

如何联系客户服务团队？

<div>
<div>We provide support in several languages depending on your region. The available languages are listed on the contact page.</div>
</div>

In which languages is support available?

<p>我们的修改服务旨在对服装进行调整，使其更贴合您的身形。例如，若您的长裤需要修改，我们可为您缩短裤脚以改善合身度。常见的修改需求还包括收腰及调整西装袖长。</p>
<p>请注意，保留原款设计的完整性对我们而言至关重要。任何改变服装原有风格的需求均不属于修改范畴——例如将长袖改为七分袖，或更改领口设计。</p>
<p>此项服务在我们所有门店均可提供。</p>

修改服务具体包含哪些内容？

<div>
<div>Some products offer personalization options (e.g. initials). Personalized items may require additional production time and are not eligible for return.</div>
</div>

Can I personalize an item?

<p>符合条件的商品可免费申请退款或换货，前提是商品未经使用、未曾穿着、处于完好可售状态，并以原包装连同所有标签及吊牌一并退回。</p>
<p>请注意，换货仅限于同一商品的不同尺码或颜色。如需选购其他商品，请将原购商品退货并申请退款后重新下单。</p>

如何退换网上购买的商品？

<p>是的，您可在我们的门店退还已购商品，前提是相关商品符合我们条款与条件中规定的标准。</p>

是否可以在门店办理退货？

<p>MOSCOW &mdash; GUM Mall, Red Square 3, Moscow, Russia, 109012</p>

哪些门店接受退货与换货？

退货与换货的条件是什么？

<p>本退货政策仅适用于在我们直营门店购买的商品。无论是您本人购买还是作为礼品收到的商品，均可在购买日起14天内携至购买国的任意门店办理退货。门店退货服务免费，仅需两个简单步骤即可完成：</p>
<p>1. 请将商品以完好如初的状态带至我们的任意门店——商品须全新、未经使用、未经改动，并附有所有原始吊牌、标签及包装——同时请携带原始购买凭证。</p>
<p>2. 门店服务人员将对商品进行检验，以确认其符合退货标准。若商品符合我们的条款与条件，退货申请将获批准，工作人员届时将向您说明可选的退货方式。</p>
<p>以下情况恕不受理退货：商品存在穿着或使用痕迹、缺少吊牌或标签、不符合我们的条款与条件，或无法确认商品真伪。</p>
<p>如商品购自百货公司或店中店销售点，请参阅购买时所提供的原始收据上载明的条款与条件。</p>

如何退还在门店购买的商品？

<p>您可将心仪的商品保存至心愿单，以便日后查阅。当您准备好购买时，只需返回您的账户即可找到这些商品。</p>

心愿单的使用方式

<div>
<div>You can enable alerts to be notified when a saved item becomes available or goes on sale, where applicable.</div>
</div>

Will I be notified when an item is back in stock?

本网站如何使用Cookie？

<p>我们依据本网站发布的隐私政策处理您的个人数据，并采取适当的安全措施，以防止未经授权的访问、滥用或信息泄露。您可在本网站法律声明栏目中查阅完整的隐私政策详情。</p>

隐私保护如何保障？

<p>若商品存在生产或质量缺陷，您可凭原始购买凭证申请退货。此政策同样适用于您本人购买的商品及作为礼品收到的商品。</p>

贵方对瑕疵商品的处理政策是什么？

<div>
<div>Yes, upon assessment by our specialists. Costs and lead times vary depending on the product and type of repair.</div>
</div>

Do you offer repairs?

<div>
<div>Gift Cards can be purchased online and redeemed on eligible websites. They can be used in one or more transactions until the balance is fully spent.</div>
</div>

How does the Gift Card work?

<div>
<div>The expiration date and terms of use are specified at the time of purchase and in the confirmation email.</div>
</div>

Does the Gift Card expire?

<div>
<div>For selected items, you can include a personalized video message accessible via a QR code included in the package.</div>
</div>

Can I include a video message with my gift?

<div>
<div>Certain collections include a digital certificate that confirms authenticity and material traceability. You can register it using the code provided.</div>
</div>

What is the product’s digital certification?

<div>
<div>Yes, you can reassign the certificate to the new owner following the steps outlined in the dedicated section.</div>
</div>

Can I transfer the certification if I give the product as a gift?

常见问题

查找有关 Emiliano Zapata 礼品卡的常见问题解答，涵盖使用方式、有效期及购买流程等内容。